It is Easy to Talk About Good Results
Katherine Nixon Announces Robert Broussard
The Cost is Your Tip, The Reward is Priceless
If you know Robert, in Houston, it is real pleasure to depart from Terminal C with Continental Airlines (CO). The first time that I met Robert, he sought me out, was smiling, and remained attentive to the details of getting my luggage and me to our destination. As a skycap attendant, he did an admirable job.
Then, he hit me a WOW. He handed me his business card and said, "If you are traveling this way again, give me a call, and I will have everything ready when you drive up." Now, I was traveling with my business services manager who assured Robert that I would indeed be calling because I was loyal (to remarkable customer service). Since that day, I have called him each time I fly Continental Airlines out of Terminal C. On Sunday, I called Robert again. It was bright August morning and Robert's smiling was once again greeting us at the top of the ramp with a dolly, a luggage tag and a boarding pass.
The cost a tip, the reward priceless. It is an infectious start to a trip. He is so kind and generous; you have to pass it on.
What if we all approached our jobs and lives with that same dedication, having a purpose to each day, being clear about who we are and demonstrating a clear well-thought out vision. "Attitude is everything," says Keith Harrell and I agree.
So the next time you are flying with Continental Airlines out of Terminal C, please give Robert Broussard a call. His phone number is below.
Coaching Class Registration Form
What's Your Dream?: The Power of Choice, Counsel and Control
How to Get the Best Out of Yourself and Others.
Class Registration Form
Congratulations! You have decided to an investment into yourself and take the next step toward purposeful living. We will see you in Northwest Houston on Sunday mornings to learn how to get the best out of yourself and others.
Schedule
Sundays at 9:30 a.m. in the Library
Located on the campus of: Lakewood United Methodist Church
11330 Louetta Road, Houston, 77070.
The investment is your time + $25 for the book.
Remember that You ARE worth it!
Register below:
The Coaching Session or Arrow
Coaching has an established framework.
- Begin Active or Proactive Listening. You are Getting in an Active Listening Mode so that you will be able to speak back the client's own words. Listen, Listen, Listen. Be comfortable with silence when you listen. Repeat back to the client what you have heard in the words the client uses.
- Establish Rapport. You are Establishing Trust so the client will speak openly.
- Agree on Contract. Ask the Questions, "What Do Hope to Accomplish in Our Time Together? What might be the Highest and Best Use of our Time together?" Then, determine if it is S.M.A.R.T.? Remember to have the client Phrase the Outcome Desired in the Positive and establish it an AS IF it has already happened Framework.
- Coach. Use a coaching tool or method.
- List Action Steps. Client outlines the actions steps that they have established from this conversation.
- Ask of the Value of the Time. Client expresses what they have found of value from this time together.
- Blessing or Honor. Remember to end the coaching session honoring from the time together.
Coaching Concepts
Coaching is a framework that allows you a quicker way to reach your inspired goals. Coaching is a tool to encourage others, resolve conflicts, helps others move beyond an obstacle to win the prize.
"A rebellious person is really a frustrated person who can not express or communicate his true desires or wishes." Rebellion means a confilct in which one is wrestling for control or understanding.
Coaching helps a person understand and utilize his control to engage the power of communication and lining up his actions to his truest desires. In my opinion, learning about coaching is the shortest route to success and true enjoyment.
Coaching with NLP by Joseph O’Connor & Andrea Lages
(A practical guide to getting the best out of yourself and others)
Class Agenda:
1) Read Book, “Coaching with NLP” by Joseph O’Connor and Andrea Lages.
2) Co-team coaching.
3) Twelve (12) week time frame
a) Week One (1) – Introduction
b) Weeks Two (2) through Eleven (11) – The Ten (10) Chapters of the Book
c) Week Twelve (12) – Celebration
4) Requests for the class
a) Read chapter before each class.
b) Perform the action steps at the end of the chapters.
c) Commit your time and effort to the entire class time of twelve (12) weeks.
i) Class time – two (2) hours each week for twelve (12) weeks or 24 hours
ii) Reading and action steps time – another two (2) hours per week or 24 hours
iii) Minimum of 20 minutes a day toward reading, action steps, and coaching.
iv) Total minimum commitment of time is 48 hours for the semester.
d) Offer donation given each class to be earmarked for coaching scholarship.
Class Time schedule:
Welcome 5 minutes
Chapter Discussion 30 minutes
Class Demonstration 30 minutes
Class Practice 20 minutes as coach/20 minutes as client
Debrief of Exercise 10 minutes
Next Chapter Action Steps 5 minutes
Class Schedule
1) Week One (1) - Introduction
a) Go over class design and requests.
b) Go over book outline – chapter by chapter.
c) Read Chapter One (1) action steps.
2) Week Two (2) – Chapter One (1) - From Imagination to Reality
a) Pages 3 – 13 and resource pages 161-168
b) Topics for Discussion
i) What is Coaching?
ii) Code of Ethics (pgs 161-166)
iii) Coaching Core Competencies and Presuppositions (pgs 167-168)
c) If time, introduce
i) The Coach’s Arrow
ii) Four (4) Coaching Questions – The Pillars of Coaching
d) At end of class, Read Chapter Two (2) Action Steps
3) Week Three (3) – Chapter Two (2) – Coaching in Life and Work
a) Pages 14-20 and resource pages 169-172
b) Topics for Discussion
i) Coaching Specialization
ii) What Coaching is Not!
iii) Three (3) Areas of Coaching – Goals, Values, and Beliefs
c) Exercise: Values Based Self Image Exercise
d) At end of class, Read Chapter Three (3) Action Steps
4) Week Four (4) – Chapter Three (3) Goals and Values
a) Pages 25-46 and resource pages 173-178
b) Topics for Discussion
i) Seven Golden Rules of Goals
ii) Four (4) Coaching Questions
iii) Logical Levels
iv) Scaling
c) Exercise: First Question is What Do You Want? (Disney Strategy)
d) At end of class, Read Chapter Four (4) Action Steps
5) Week Five (5) – Chapter Four (4) The First Session
a) Pages 47-69 and resource pages 179-191
b) Topics for Discussion
i) What does a First Session with a client look like?
ii) Know Your Client
(1) Life Balance Wheel
(2) Primary Focus Considerations
c) Exercise: Four (4) Coaching Questions
d) At end of class, Read Chapter Five (5) Action Steps
1) Week Six (6) - Chapter Five (5) – The Art of Coaching
a) Pages 70-74
b) Topics of Discussion
i) Levels of Listening
ii) Perceptual Positions
c) Exercise: Perceptual Positions
d) At end of class, Read Chapter Six (6) Action Steps
2) Week Seven (7) - Chapter Six (6) – Questions are the Answer
a) Pages 75-93
b) Topics for Discussion
i) The Coach’s Arrow
ii) Open-Ended Questions
iii) Meta-programs – How Do We View Life?
c) Exercise: Chunking Up, Chunking Down, and Chunking Laterally
d) At end of class, Read Chapter (7) Action Steps
3) Week Eight (8) - Chapter Seven (7) – Beliefs: The Rules of Your Life
a) Pages 94-110 and resource pages 192-193
b) Topics for Discussion
i) Values versus Beliefs
ii) Absolute versus Relative Values
iii) Question 3 – How will you stay the course? What are your objections?
c) At the end of class, Read Chapter Eight (8) Action Steps
4) Week Nine (9) - Chapter Eight (8) – Transition
a) Pages 111-133 and resource pages 194-195
b) Topics for Discussion:
i) Going up the Conscious Levels – UI, CI, CC, UC
ii) Logical Levels
c) At end of class, Read Chapter Nine (9) Action Steps
5) Week Ten (10) - Chapter Nine (9) - Coaching In Action
a) Pages 139-147
b) Full Coaching Session Demonstration and Exercise
c) At end of class, Read Chapter Ten (10) Action Steps
6) Week Eleven (11) – Chapter Ten (10) – Coaching Yourself
a) Pages 148-155 and resource pages 196-199
b) Topic For Discussion: Mastery Walk
c) At end of class, plan Celebration Night. Encourage to bring a blessing to share.
7) Week Twelve (12) – Celebration
a) Full Coaching Session Demonstration or an Exercise: Coach Each Other
b) Then, Celebration Circle
i) Each Class Member shares a celebration or shows gratitude to the class.
ii) Instructors shares a celebration with each class member.